Reach our technical team for project consultations
Our engineers are available to discuss your broadcasting requirements and provide technical recommendations tailored to your infrastructure.
Level 14, 287 Collins Street
Melbourne VIC 3000
Australia
Monday - Friday: 9:00 AM - 6:00 PM AEST
Saturday: 10:00 AM - 3:00 PM AEST
Sunday: Closed
Emergency technical support available 24/7 for active service contracts
Detailed questions about streaming architecture, bandwidth requirements, or equipment specifications typically receive responses within 4-6 business hours from our engineering team.
New project proposals and consultation requests are reviewed by our solutions architects within 24 hours, with initial assessment calls scheduled based on mutual availability.
Existing clients with active support contracts receive priority handling through dedicated channels with guaranteed response times outlined in service agreements.
Our Melbourne office includes a working demonstration studio where clients can observe live encoding systems, test equipment configurations, and review streaming quality under various network conditions.
Studio visits are by appointment only and can be scheduled through our primary email contact. We recommend allocating 90 minutes for comprehensive technical demonstrations.
Parking is available in the building's underground garage. Visitor access requires advance registration with building security.